Frequently Asked Questions

Questions Before Choosing Your Battery?

Find quick answers about stock locations, LiFePO4 battery selection, DIY kits, energy storage systems, shipping, and product support.

Are the batteries brand new and high quality?

Yes. All cells are brand new and original factory products.

Each cell is supplied with an intact QR code for traceability. We only provide Grade A LiFePO₄ prismatic cells with strict quality inspection before shipment.

Do the batteries come with busbars and bolts?

Yes. Busbars and bolts are included in the price.

Each cell comes with:

1 × Busbar
2 × Bolts
1 × Epoxy board

Example:

Order 4 cells → 4 busbars + 8 bolts included+4 epoxy board

If you need additional accessories, please contact us.

Can you test each battery before shipping?

Yes. Every cell is tested before shipment.

Our QC team checks:

Voltage
Internal resistance
Appearance inspection
Cell matching consistency

Only qualified cells will be shipped.

Are these battery packs compatible with my inverter? Do you have a list of compatible inverter brands?

Yes.

Our battery packs are compatible with most mainstream inverter brands on the market.

Supported communication options include:

CAN communication
RS485 communication

Common compatible brands include:

Please contact us with your inverter model, and we will confirm compatibility for your system.

I need more functions such as Bluetooth, LCD screen, and anti-vibration design for my Marine/RV/Vehicle application. Can I customize the battery pack?

Yes, of course.

We support customized battery solutions according to your specific application requirements.

Please let us know your requirements, such as:

Bluetooth monitoring
LCD display
Communication protocols
Waterproof design
Different capacity and voltage options

Our professional engineering team will provide a suitable solution based on your application.

I am very price-sensitive. I am a battery pack wholesaler, and the profit margin is limited in my local market. Can you offer a better price? I also found some competitors with lower prices.

We understand that price is an important factor for wholesalers and distributors.

However, we suggest comparing not only the price, but also the overall value, including:

Cell quality
Cycle life
Safety design
Warranty support
After-sales service

Some low-cost battery packs may use lower-grade materials or different cell solutions, which can affect performance and lifetime.

Our battery packs are designed with:

High-quality battery cells
Reliable BMS protection
Communication functions
Professional engineering support.

Please contact us directly. We can recommend the most cost-effective solution based on your target market and application.

How are the cells packaged?

We use professional export packaging to ensure safe transportation.

Each cell is protected with:

Thick PE foam protection
Individual insulation packaging
Strong 5-layer export carton

The package is designed to reduce damage during international shipping.

How can I place an order?

Orders can be placed directly through Website.

If shipping cost is available for your country, you can place the order and complete payment online.

You can also contact our sales team for:

Customized quotation
Shipping options
Technical support

What about delivery time and shipping?

We provide flexible shipping solutions according to your location.

EU Warehouse:

For products available in our European warehouse:

Fast delivery
Local shipping support
Delivery time usually around 3–7 working days

China Warehouse:

For USA, Canada, Australia, and most European countries:

Tax-inclusive shipping options available
Door-to-door delivery service
Full logistics support

After placing your order, the battery pack can usually be delivered to your address within approximately 50–65 days, depending on the destination and shipping method.

Ukraine Warehouse:

Pick up at the Kyiv Warehouse

What payment methods do you accept?

We accept multiple payment methods, including:

Bank Transfer (T/T)

Visa

Mastercard

American Express

Discover

Paypal

For other payment requirements, please contact us.

Why Choose Us?

Factory direct battery manufacturer
Customized battery solutions
Professional engineering support
High-quality LiFePO₄ battery technology
Reliable BMS protection
Global shipping solutions
Long-term partner support

Certification & Compliance